Xfinity Forum Archive...
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I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hello Deemetzger70, I can assist you with scheduling a tech to come out and bury the orange cable for you. First I will need to verify your account information, please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".