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The only deal for an existing customer in my area is almost twice the price of a new customer deal.

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The only deal for an existing customer in my area is almost twice the price of a new customer deal.

I have a very simple plan; Digital Economy TV and Economy Plus Internet.  About $100.  Current deal for existing customer $114.00 plus a few fees puts it up to about $130 or so dollars. New customers can get this deal at about $60. 

 

I get the fact the you are expanding subscriptions but what about the ones you lose by not giving them an incentative for staying?

 

I would be happy if I could get alittle Internet boost at no extra charge for a couple years.

What can you do for me?

Expert

Re: The only deal for an existing customer in my area is almost twice the price of a new customer de

Well, there are no deals as good as a new customer deal, but hopefully, they can find something that works for you.

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: The only deal for an existing customer in my area is almost twice the price of a new customer...

Hello Chuc53. If you are unhappy with your billing rates, I can assist with a review of your account to see if there are any offers available that may better suit your needs. To get started, please send me a private message and include your full name, service address, and account number so I can assist you. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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