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The cable from my house is sagging about a foot off the ground.

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The cable from my house is sagging about a foot off the ground.

The cable from my house is sagging about a foot off the ground.  Everytime I try to call, I get a message that Comcast is working on getting my service back.  I have service but I am afraid that this cable will break under the weight of the snow.  This is preventable but I can't speak with anyone at Comcast.  What do I do now before there is damage.

Official Employee

Re: The cable from my house is sagging about a foot off the ground.

 

Hello rebeccadflint, I can get a tech out to raise the cable for you. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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