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The address you entered could not be recognized.

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The address you entered could not be recognized.

I'm trying to get Internet service. When I enter my address in I get an error message: "The address you entered could not be recognized."


How do I get my address added to the database? Xfinity supposedly services our area.

Official Employee

Re: The address you entered could not be recognized.

Hello Dangerdawne. I can assist with reviewing your address in our database, and submitting a serviceability request for you if needed. Please reach out to me via private message and include your full name and account primary phone number so I can assist you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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