Community Forum
Achamilton765 wrote:
Yesterday, 10/11/17, i woke up to realize I don't have any cable or internet. I checked all the cables of the interior of the house and everything seemed fine so I checked exterior cables and found that a cable connecting my xfinity box to a nearby transformer had been accidently cut by my neighborhoods lawn service. I called xfinity and after an hour of combined holding time and automated voice nonsense, I was told that the technician who installed my service should have burried the wire to avoid such damage. I spoke with CSR "Coserick" who gave me a ticket number (044101640) and told me that a technician would be coming out and replacing that wire and burry it properly free of charge because it was the technicians fault for the damage. I was told by Coserick that the technician would be coming out either that night or today before noon. I have not received any phone call or service at all. I'm now 26 hours without cable/internet and I'm losing money because I can't work without it. Please make this right! Call or email please
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hi, Achamilton765 - We need to schedule a tech visit asap to run a new cable, please send me your full name, address, and a phone number in a Private Message.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
