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Terrible experience so far

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New Poster

Terrible experience so far

First off, I started my comcast account in June 2017 and since then they have came and spray painted my yard four times and STILL have not came the next day afterwards to bury my cable line that runs the entire length of my front yard and goes partially into my neighbors.

Secondly, I just called and spoke with someone who had terribly broken english, who put me on hold 3 different times for up to 8 minutes each time and still couldn’t answer simple questions. Could I please speak with someone in retention who could help me make changes to my account without trying to price gouge me....

I should have heeded the warnings of Comcast being a bottom 5 customer service company year after year!
Expert

Re: Terrible experience so far

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Terrible experience so far

Thank you. I appreciate that.
Official Employee

Re: Terrible experience so far

Hi Allwn1303,  I can help with both your drop bury and going over current promotions.  Please send me a private message with your account information (your name, address and account number).

 

 

Thank you


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!