Community Forum

Technician charges for faulty splitter?!

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Technician charges for faulty splitter?!

I am absolutely fed up with my services. I have had nothing but issues over the past few months. My internet goes in and out constantly, multiple times a day, EVERY DAY. This is the second technician to come out and once again, the services are still intermittent and I am charged the $60 fee. Talked to an agent online and got that reduced by half. But for what?! I should NOT be paying to fix a Comcast issue. I pay monthly for service that I can use only when it is convenient for it to actually be working. So frustrated and ready to cancel my services. 

Expert

Re: Technician charges for faulty splitter?!


@gabbycanine wrote:

I should NOT be paying to fix a Comcast issue.


You own the wiring. If it needs to be repaired, you get billed for it. With that said, you shouldn't have to put up with substandard service. 

 

FYI: They owe you a $20 credit for every tech visit after the first for the same problem.You can also get a credit for your service from the time you first reported the issue until it is resolved.

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

 

 

 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Technician charges for faulty splitter?!

 

gabbycanine, I can look into your tech visit fee. Are your services still intermittent? Please send me a private message (Click ComcastKenF and then click Private Message Me) with your account address and full name for assistance.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!