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TV and Voice charges when not getting TV or Voice

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Regular Visitor

TV and Voice charges when not getting TV or Voice

I canceled phone and tv and kept only internet, but still being billed

Universal Connectivity Charge - $1.52

Regulatory Recovery Fees - $0.73

Regional Sports Fee - $5.00

Broadcast TV Fee - $7.00

TV Franchise Fee - $6.45

TV FCC Fee - $0.09

Voice Infrastructure Maintenance Fee - $0.21

Voice 911 Fee(s) - $0.87

Voice State and Local Excise Tax - $5.43

All these fee(s) and taxes are part of phone and tv not internet service

How do I get these charges removed from my bill, will it take more calls to customer service that take to long because they have to give their sales pitch and forget to complete their job, how can they still bill tv and voice fee(s) and taxes for a total of $27.30 when not getting any tv or voice services?

Official Employee

Re: TV and Voice charges when not getting TV or Voice

Good evening, I can investigate this for you going forward. Would you like me to check your account for you?

Regular Visitor

Re: TV and Voice charges when not getting TV or Voice

Yes Please, What information do you need to get started?

Official Employee

Re: TV and Voice charges when not getting TV or Voice

To protect the privacy of your account, please send me a private message verifying the first and last name on your account, street address including city, state, and zip code (apartment number if one on the account), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.