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TV and Internet outage

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TV and Internet outage

TV and Internet outageThis needs fixed immediately
Expert

Re: TV and Internet outage

The forums don't provide real-time support.

 

You can check service interruption status here: https://www.xfinity.com/support/status/

 

Or from the XFINITY My Account app on your mobile device.

Download the XFINITY My Account app for Apple devices from iTunes
Download the XFINITY My Account app for Android devices from Google Play

Or call 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: TV and Internet outage

Hello,

I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!