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Suspect email

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Suspect email

I received an email claiming to be from Comcast online support stating i needed to update my user profile records to cancel limitation there is a link to click to do this. I suspect this is a scam or hack attempt email can someone confirm if this is correct? The email address it was sent from is customer.service@mail.com

Gold Problem Solver

Re: Suspect email

It's extremely unlikely that Comcast would send messages from @mail.com, a notorius source of scam emails. What you have is almost certainly a phishing email, a scammer attempt to steal login and account information. If you check your email with Comcast's Xfinity Connect webmail, look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity (see https://www.xfinity.com/support/internet/comcast-verified-email/).

Please see Comcast Email Phish or Legit? How to Tell (and rules for posting) for more information about phishing emails. The article is somewhat out of date, but still useful.

Samples of recent phishing messages can be found at http://constantguard.comcast.net/help/alerts under "Top Phishing Scams".

Official Employee

Re: Suspect email

Hello hsheaclark, do you need any further assistance? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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