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Such great service, Comcast

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Such great service, Comcast

How much worse can this service be? I was awaiting an important phone call which would have been an automated voice mail. Also, had questions about current Comcast plan (could not find answers online) so rather than tie up already spotty phone service, decided to chat with Comcast about plan. The chat agent obviously had extremely limited mastery of the English language and we were getting nowhere fast - Of course, the call came in and just at that time our several times daily lapse in service occured so not only was I disconnected from chat, I missed the awaited voicemail. Too bad there are no available alternatives, if there were I imagine customer service would improve overnight.

Official Employee

Re: Such great service, Comcast


Hi eedoxies, I can address your question and concerns regarding your services here. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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