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When I signed up for Comcast. I put that I have my own modem.
The installers came and used my modem.
The bill came and I was charged modem rental fee.
I called and I recived credit back.
I haven't been checking the bill and saw
the modem rental fee is back on my bill and has been for months.
Unfortunately, this happens a lot. It's happened to me, as well, and as it was explained to me, the modem ownership status "switch" needs to be flipped in two places by two different departments, which often doesn't happen. Then, when an automated audit happens, the AI thinks the modem belongs to Comcast and generates the letter. A Comcast employee will need to address this; they answer problems in the order they are posted, so it may take a while.