Community Forum

Southwest Collections for resolved bill issue

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Southwest Collections for resolved bill issue



I called into Comcast Customer Service when cancelling my service and the agent on the phone waived the last payment (I was signed up for an unauthorized contract and Comcast waived the payment as a result).


However, I recently received a Southwest Collections bill for my the same amount as the last payment with Comcast. This is an error on Comcast/Southwest's side. How can I get this resolved?