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Soooooo when are you going to make online chat an option?

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Soooooo when are you going to make online chat an option?

Been trying to utilize online chat since going into a store is a 90 minute or more drain of my life and been ripped off too many times with over the phone.  Keeps telling me that the phone numebr isn't valid - there's no section for me to enter in my phone number AND my number is registered to my account.  I don't know why I bother anymore.