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Something weird happened with my X1 box and remote.

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Problem Solver

Something weird happened with my X1 box and remote.

the box reset itself then after it came back on my resolution went to 480p when I had it at 1080p60

 

now my remote won't control my box and there's nothing I can do to change channels my sound bar works but that's it.

 

any idea how to fix it? I tryed using the remote app and it doesn't turn my channel.

 

I don't understand I was watching the olympics and all of a sudden the tv shut off and the box reset I turned the tv on and off and the tv went off and the box reset

 

what's going on? how do I get control of my tv with my remote again?

 

looks like my box got fried Smiley Sad

Problem Solver

Re: Something weird happened with my X1 box and remote.

I factory reset my remote.