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Someone Turned Off My Cable

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Someone Turned Off My Cable

A random person called and turned off my cable. An apartment mix up of some sort but I was never contacted before my account was shut off. I tried to get it turned back on and had to sign up for a new account. An account with less features than I previously had. Customer service did help and get me closer to where I need to be. But what kind of checks and balances do you have to prevent a random person from calling to shut off your cable? 

Valued Contributor

Re: Someone Turned Off My Cable

A random person does not have authority to have your service disconnected.

Somebody would have to take a lease/deed & ID in and prove they should have the service under their name, in order to have another person's service disconnected.
A rep accidentally setup your service or theirs under the wrong address, so your service ended up disconnected because of the error.
Your service should never be disconnected besides what I explained above, and even then, someone should have confirmed with you. Errors happen, but it seems that at least 2 happened in your case.
Official Employee

Re: Someone Turned Off My Cable

Hello, JayRamsey! If you are still having troubles with your account or have any questions I would be more than happy to assist you. Please feel free to send me a Private Message with your full name so I can take a look. 


To send a private message, click my name "ComcastTambrey", then click "send a message". 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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