Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
A random person called and turned off my cable. An apartment mix up of some sort but I was never contacted before my account was shut off. I tried to get it turned back on and had to sign up for a new account. An account with less features than I previously had. Customer service did help and get me closer to where I need to be. But what kind of checks and balances do you have to prevent a random person from calling to shut off your cable?
Hello, JayRamsey! If you are still having troubles with your account or have any questions I would be more than happy to assist you. Please feel free to send me a Private Message with your full name so I can take a look.
To send a private message, click my name "ComcastTambrey", then click "send a message".