Community Forum

Soap fault from ESP Payment Service (SH500.33)

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Soap fault from ESP Payment Service (SH500.33)

I noticed people have problem with payment getting this message. I figure out you have to re-enter, re-process your payment and it work. I guess this may be programming issue on the website.

Official Employee

Re: Soap fault from ESP Payment Service (SH500.33)

Hi Ksiaze43. Sometimes users may experiencing a loss of connection from the payment processing servers when attempting to submit a payment and have encountered this error. You have found the best workaround. 

 

Please let us know if you need help with anything. 

New Poster

Re: Soap fault from ESP Payment Service (SH500.33)

So the best workaround is to "keep trying until it works?" Are you serious?

 

This error has been there for over 5 months for me: every month I have to manually pay my bill, then laboriously set up automatic payment AGAIN, (and then AGAIN,  usually several  times). Then every month the automatic payment fails, and then we start again. It's maddening.

New Poster

Re: Soap fault from ESP Payment Service (SH500.33)

For what it's worth, I just switched browsers (from Chrome to Safari, I'm on a mac), and was able to set up auto-payments. Now we'll see if it actually works, next month...