Community Forum

Site Survey Request

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Site Survey Request

My house is down a dirt road that is not currently serviced by Comcast.  I called to see if I can get service and a serviceability ticket was created.  That was 2 months ago and I have heard nothing.  I have heard others talk about requesting a site survey where somebody actually comes out and measures and tells you what it will cost to get service.  There's only 9 of us on our road, but I would imagine that everyone would rather have Comcast internet than our only other choice which is 1.5 MB DSL from AT&T or satellite.  How do I go about requesting a site survey?  Also there are other options then coming all the way down the road as my property adjoins another road in the back.  Is there someone I can talk to to make sure they are aware of all the options.  I'd happily run the cable myself if they can just hook it up on both ends.

Official Employee

Re: Site Survey Request

 

Hello ericwood73, I can submit your serviceability request for you. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!