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Serviceability Escalation

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New Poster

Serviceability Escalation

I have been trying to get new service established for nearly 9 months.  The construction department completed the work in December, but your system is still reflecting the address as not servicable.  I have left 8-10 message over the last two months trying to get a returned call through customer service.  The customer service agents keep stating that the construction department needs to update the file and that they will send a message for them to call me.  I have never received a returned call.  Please help!    

Expert

Re: Serviceability Escalation

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Serviceability Escalation

Thanks, appreciate any help I can get
Official Employee

Re: Serviceability Escalation

 

Sbrink, thanks for posting. Let's see what is next on the docket for serviceability. Please send me a private message with your full name and address so I can see where we are. 

 

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!