Community Forum

Service

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Service

Why does Comcast systemically treat customers like garbage?  I have dealt with intermittent service (to put it kindly) with both tv and internet for almost a year and a half.  Dozens of tech visits to the home.  Nothing. Five separate escalations to level 3 advanced repair.  Big promises, zero follow through.  Corporate executive support.  Complete blow off.  Reneging on billing and disconnecting service.  Local ops supervisors who make promises then won’t even return calls.  I am so fed up with you folks.  Just want my service to work. Does anybody have the skills and motivation to deliver?

Official Employee

Re: Service

Hi @MLUCKOLSON

 

I'd like to help make this right. Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, and the account number or phone number associated with your services.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!