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Service outage

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Service outage

I understood there will be a few service outages in a year but this is the 3rd one in the past month and its effecting my work & money from streaming. What amount of refund is Comcast providing for a day of service I did not get but will be billed for? How about the other two? 
Official Employee

Re: Service outage

 

MiAMiB3AST, has your service returned? We only credit your account for the time your services were down once the issue is resolved. Please send me a private message with your full name, address, and phone number tied to your residential services for help. Just click my name and then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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