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Service outage for over 2 weeks

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Service outage for over 2 weeks

Service Outage for over 2 weeks

 

Comcast is saying there is a service outage in my area now for over 2 weeks.  I have had no internet service.  What can I do?

Expert

Re: Service outage for over 2 weeks

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Service outage for over 2 weeks

Hi, rlmac27 - Apologies for your experience, please send me a private message and include your full name, the account holder's name and address as it listed on the billing statement, a phone or an account number. I will check if there are any maintenance issues in your neighborhood. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!