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Service change conformation?

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Service change conformation?

earlier today i called and Negotiated a lower bill with the agent on the phone and they said i would get an email to show the services changed, i have yet to get this email, can any comcast employee check this for me? or is it normal for it to take day for it to arrive?  it shows the same plan in my profile.

Official Employee

Re: Service change conformation?

 Hello, and thank you for reaching out to us. I would be happy to check this for you. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.