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Hello Piper66, if you are updating your modem you can do a self-install if you would like. I can assist you further from here if you would like. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.