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Service Transfer

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Rebeca0812
New Poster
‎03-05-2018 10:37 AM

Service Transfer

I have been trying to transfer my service to my new address which is only 2 minutes away from my old residence. and they have been telling me something different everytime i call, first time was they had to do a sight survey and it would take 2 weeks, next time was 3-4 now today they tell me 90 days what could possibly take so long, not to mention everytime i call the automated service tells me my account is cancelled and my devices need returned!

I have no idea whats so hard about this or why they cant get it done if they wanna keep me as a customer and happy you would think they would jump on it ASAP

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Nerdburg
Expert
‎03-06-2018 09:04 AM

Re: Service Transfer

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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ComcastAmir
Official Employee
‎03-06-2018 07:08 PM

Re: Service Transfer

 

Hello Rebeca0812, I can look into this for you and update you on our progress on your ticket for serviceability. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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