Community Forum

Service Track Record

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Service Track Record

Does Xfinity ever look at certain accounts to see the "trail" of service issues  certain customers have.  I would think, as a service company, they would look for customers with unusual "track records" of  service issues.  I have had nothing but problems for years and have reached the tipping point.  Every few months, another service issue with power outages that take forever to fix.


Is it just me?



Re: Service Track Record

Hi jackandcoke3 -- We do look at service track records however your service issues need to be reported to us for us to know that you're having service issues. We regularly maintain our service network infrastructure but we won't know you're experiencing any service issues unless you report them to us. I can review your account health to see if I can find anything outstanding. Please send me a PM with your name and either account number or linked phone number for me to check that.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!