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Service To Additional TV

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Service To Additional TV

I have been charged 'Service To Additional TV' for the past couple months, however, I do not have service to an additional TV. I did upgrade to the X1 platform, so I turned in my old box. I believe I am still being charged for my old box.
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Official Employee

Re: Service To Additional TV

 

Hello Bmkey5, I can assist you with getting your charges removed for the extra equipment on the account. Can you please send me a private message with your full name, and account number by clicking on my name (ComcastAmir) and then click "Send a message"?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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