Community Forum

Service To Additional TV

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Service To Additional TV

I have been charged 'Service To Additional TV' for the past couple months, however, I do not have service to an additional TV. I did upgrade to the X1 platform, so I turned in my old box. I believe I am still being charged for my old box.
Official Employee

Re: Service To Additional TV


Hello Bmkey5, I can assist you with getting your charges removed for the extra equipment on the account. Can you please send me a private message with your full name, and account number by clicking on my name (ComcastAmir) and then click "Send a message"?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!