Community Forum

Service Extension / Renewal

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Service Extension / Renewal

My service completion date is this week. I have spoken to Loyalty dept. but they seem very indifferent to giving me competitive renewal options because I am not a new customer. It seems they really don't care if I go back to my old provider. I did have hard time to set up the Comcast service 2 years ago and had to spend at least 5-6 hours over two months time to sort out everything. At that time I took it for good internet service. However now comparable or better services are available in the area. While I am open  for renewal, won't be open to pay higher than market price. Let me know if Comcast cares for their existing customers?


Official Employee

Re: Service Extension / Renewal

Hello SumanSL. We certainly care for all our customers, new and existing, including you. 


Regarding renewal offers / promotional discounted offers, We offer an introductory rate for the first 6 months, 1 year, or 2 years depending upon the offer. After the introductory period offer expires, the price does go to what we call Everyday Price or regular rate. 


I can assist you with an account review to see if there are any offers available to better suit your needs. If you would like this, please send me a private message and include your full name, service address, and account number so I can access your account. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!