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Service Discount Reduced

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Service Discount Reduced

My recent bill shows that my Service Discount was reduced from $25.01 to $3.33 per month.  This, in effect,  increases my monthly bill (incl. taxes) by 14%.  It is difficult for people on fixed incomes to absorb double digit increases in monthly expenses, when most only see 2 or 3 percent increases in retirement benefits.  Comcast offers no reward or incentive for customer loyalty.  Instead, they offer sweet "deals" and "bundlles" to new customers and gradually increase existing customers bills to make up for it.  Also,  a heads-up for this type of change would be a nice gesture.  If my bills go up any more, I may have to look for alternatives.  Just saying.

Official Employee

Re: Service Discount Reduced

I can certainly check and see what we have to offer, can you verify your account with me? To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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