Community Forum

Self Service Discount?

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Self Service Discount?

I had a self-service discount that no longer appears on my bill. Originally, I was told that it was for being enrolled in autopay and paperless statments but the representatives that I speak to deny this. They keep telling me the discount was due to me calling for an issue. This is not true. 

 

Why was it removed if I am still enrolled in autopay and paperless statements? How do I get it back?

Official Employee

Re: Self Service Discount?

Hi WhyAmIHere1, I can assist reviewing this discount for you. Could you please send me a private message with your account information and I will be able to assist further (name on account, address and account number).

 

Thank you


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!