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Xfinity Forum Archive...

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New Poster


What a rip off!  You asked me to do a costomer service survey and told me I would get a 'reward' at the end.  Yes, they are all 'free' so to speak, however you want me to pay shipping?????  I understand some may think this is a scam but I was on Xfinity's web site when the survey came up.  Could someone contact me ASAP and I will give you all the URL information.

Official Employee


Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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