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T-Man17, you have to have the promotion on your account for 90 days. After that time, the card will ship in 4-6 weeks as long as your account was also in good standing during that time.
When using the xfinityrewardcenter.com website, try using your account number rather than your phone number to pull up your eligibility.
T-Man17, OK, I'll take a look. Please send me a private message with your full name, address, and phone number tied to your residential services for help.