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Returned equipment but account still shows 4 devices

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Returned equipment but account still shows 4 devices

I have returned a cable modem and a TV box in 2017.

I currently have a cable card and a cable box, both of which I recently got from the comcast store.

However my online account still shows 4 devices(3 tv boxes and 1 modem).

Please help on getting this fixed as I don't want to be charged extra for the equipments.


Please let me know if I need to post further info about my account.



Official Employee

Re: Returned equipment but account still shows 4 devices

Hello gvrayden. I can assist with reviewing your account and the equipment associated. Please send me a private message and include your full name, service address, and account number so I can assist you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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