Community Forum

Returned Equipment and already paid for it

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Returned Equipment and already paid for it

I returned my equipment to a Comcast store after receiving an email stating I needed to return the items. I noticed after I returned the items that when I paid my final bill the day before I had been charged $200 for the equipment. Will this be refunded to me as Comcast cancelled my service and returned the equipment with 5 days of getting notified of service being cancelled and paying the balance on my account?

Re: Returned Equipment and already paid for it

Hi ddial287 -- When you paid your bill did you also pay for that equipment charge? If so, that will be refunded to you since you returned the equipment. If you have any further questions or if you'd me to verify this, then please send me a PM with your name, full service address, and either phone number or account number for authentication. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!