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Retention

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New Poster

Retention

I am struggling with quite the dilema.  I have Xfinity Triple play and like it. The bill just went up $40 per month for base.  AT&T U-Verse is new to our community with fiber.  They are offering more services than what I currently have for $125 base.  $189 / $125 is a large difference.  I hate to leave Xfinity, but I have spoken to them a few times now and all they want to do is either give me a more services for the $189 (Quad - which I already have security that I will not change) or cut me way down on services.  I am getting ready to commit to the AT&T deal and thought I would give this one  more try before I call to cancel Xfinity.  Any thoughts?  I just want what I have today for what I was paying previously.  

New Poster

Re: Retention

I am also strugggling. Have been with Comcast for over 25 years and had the same conversation. When I told them that I was seriously considering leaving, I basically got shown the door. Not the Customer Service that I remember. That must be changed with so many competitors knocking at my door.

New Poster

Re: Retention

I hear you.  We have been with them for a long time.  On auto pay so never late, and have awesome credit.  Do customers get any better?  Not sure what is wrong.  But I can't continue to justify such a huge difference just because I like them.

New Poster

Re: Retention

So unforuntately, we have had no reply from Xfinity on this.  It does show how they are showing good customers to the door.

Official Employee

Re: Retention

Hello all,

 

Apologies for the delayed response. I can check the available promotions if you send me your full name, the account holder's name and address as it listed on the billing statement, a phone or an account number in a private message. Click on my name ComcastElla, then click Private Message Me. Thank you!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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