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Retention supervisor avoiding me

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Retention supervisor avoiding me

I have left multiple messages to so-called supervisors of the retention unit. I got service on January 6 and was promised a certain package at a certain price. And after I got everything hooked up I found out that I was lied too. I am permanently disabled, so it’s not easy for me to set these things up and do the stuff. I have gone through all kinds of channels while calling, Nobody seems to want to deal with this. If someone doesn’t contact me very shortly, I will be canceling my account.
Official Employee

Re: Retention supervisor avoiding me

Hi Papa1226, apologies for your experiences and I can review this further for you. Can you please send me a private message with your account information (name on account, address and account number) and the package you were offered?


Thank you 

I am an Official Comcast Employee.
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