Community Forum

Retention supervisor avoiding me

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Retention supervisor avoiding me

I have left multiple messages to so-called supervisors of the retention unit. I got service on January 6 and was promised a certain package at a certain price. And after I got everything hooked up I found out that I was lied too. I am permanently disabled, so it’s not easy for me to set these things up and do the stuff. I have gone through all kinds of channels while calling, Nobody seems to want to deal with this. If someone doesn’t contact me very shortly, I will be canceling my account.
Official Employee

Re: Retention supervisor avoiding me

Hi Papa1226, apologies for your experiences and I can review this further for you. Can you please send me a private message with your account information (name on account, address and account number) and the package you were offered?

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!