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Retention Team via Chat

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Retention Team via Chat

Hi, I wanted to contact the customer Retention department by Chat to talk regarding my plan but I am not finding an option specifically to chat to Retention and the link provided to me from session earlier does not work.



Please let me know what to do.





Re: Retention Team via Chat

Hi @winnie18,

I cleaned up your thread a bit here, you were getting some terrible information. A Comcast employee right here on the forums will be happy to help you.


I've asked a Comcast employee to help you. You should expect a reply in this thread. 

I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: Retention Team via Chat

If I cannot contact Retention directly, either by phone nor by chat, who can assist me with my services if I am to the point I want to leave Xfinity Comcast?

winnie18, I can help! Please send me a private message with your full name, address, and account related phone number so I can help.