Community Forum

Retention - Review services and adjust

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Regular Visitor

Retention - Review services and adjust

Hi could I speak to someone about my existing services and help me get only the services I actually need for the right pricing please? I have been a loyal customer since 1991 but not getting much help over the phone. :-( 

 

UPDATE: Well, so far retention offical comcast staff "Shane" has only been able to say: Sorry we aren't able to help you with a double play, and unless you would like to accept our retention offer to increase your monthly bill by $10 per month for the same triple pay you have currently there isn't anything else I can offer. 

 

An unhappy long time Comcast customer, just waiting/begging for a second company to come to our area. I will be long gone Comcast. You don't know or seem to care about treat those who feed you fairly. You treat brand new customers better than those who have paid religiously for 26 years. That stinks.

Official Employee

Re: Retention - Review services and adjust

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!