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Retention Department

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Retention Department



I was approached by a Comcast rep in a local store near me to see if I wanted to sign up with Comcast.  When I explained that I already had it and was thinking of switching to another service because my bill is WAY too high, just about $300, he suggested I contact the retention department, but I can't find any contact information.  Can someone please put me in touch with them?




Bronze Problem Solver

Re: Retention Department

1-800-COMCAST is the only number Comcast has for customer assistance. Retention isn't listed, but you can call and ask to be transferred.


There are also non-phone ways: 



Twitter: or by using @ComcastCares

Frequent Visitor

Re: Retention Department

Direct link to the Loyalty team is

Official Employee

Re: Retention Department

I can certainly check and see what we have to offer, can you verify your account with me? To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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