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Retention/Customer help

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Retention/Customer help

Is there a way to talk with retention without being on the phone? I have an issue with being on the phone and always chat to address my concerns.

Official Employee

Re: Retention/Customer help

Hello, I can assist you further from here. To protect the privacy of your account, can you provide your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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