Community Forum

Retail Sales Rep Lied to me

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Retail Sales Rep Lied to me

I found an offer on the net that was 52.99 a month for the first 12 months. A friend gave me the name of a retail sales rep and suggested I order through her. After going back and forth with her about other deals, she told me she would sign me up for the 52.99 a month deal I wanted. My first Bill arrived about 2 weeks after install. The 52.99 was 67.99

on the bill. I tried contacting the rep several times by phone and text but she will not respond. There was also a 59.99 installation charge that was supposed to be free, I did an online chat to get rid of the install fee, but they wouldn't change the bundle price from 67.99 to 52.99. I then tried calling. After they put me on hold for a while, I was told that that offer is no longer available (even though it was available when I had the install). He said the best he could do was 62,99 which is a current offer. This makes no sense to me, but don't know if I have any more options to get this corrected, The last person I talked to said I have 30 days to cancel my service which I am considering, but really woiuld just like to get the price I signed up for. I feel I was lied to by the sales rep and would have had no problems if I had just signed up online like I was going to. If anyone has any suggestions, I would appreciate it.

Official Employee

Re: Retail Sales Rep Lied to me

Hello Spike2112. I can assist you with an account review to see if there are any offers available that may better suit your needs or may be closer to what was offered to you. To get started, please send me a private message and include your full name, service address, and account number so I can assist you.