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Replacing a 29-year-old RG-59 cable run from MPOE to street

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Replacing a 29-year-old RG-59 cable run from MPOE to street

Hello,

 

I had an Internet service outage caused by a Comcast tech filtering me out due to my cable run causing excessive noise on the network. The tech who responded advised me that I should replace my inside wiring with RG-6 runs with solid metal boots, which I did, and to contact Comcast to have a new run of RG-6 pulled from the street to the MPOE.

 

The run was put in when the house was built in 1989. It's RG-59, and it's in pretty bad shape. The plastic insulation is starting to rot, and it's been kinked a few times.

 

There does appear to underground conduit from the box by the street that runs about 80' to the MPOE on the side of the house.

 

I'm in San Jose, CA, zip code 95111.

 

Thanks in advance for any help you can offer.

Expert

Re: Replacing a 29-year-old RG-59 cable run from MPOE to street

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Replacing a 29-year-old RG-59 cable run from MPOE to street

Hello, I can assist you further from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!