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Repairs only last for a few days

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Regular Visitor

Repairs only last for a few days

Well! I am again seeing less than 10Mbps with my HSD Performance Blast Plus. Impress name, not impressive results. Whenever I set up a service call, I see my speeds increase and when the technician comes on site the speeds increase to where they should be. In addition my phone service is horrible and my television programs frequently freeze. What was interesting on my last 2 service calls is that the speed jumped when the technician did something outside. I am definitely not getting what I am paying for.

Expert

Re: Repairs only last for a few days

I've asked a Comcast employee to help you. You should expect a reply in this thread. ;

 

FYI: They owe you a $20 credit for every tech visit after the first for the same problem.You can also get a credit for your service from the time you first reported the issue until it is resolved.


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Regular Visitor

Re: Repairs only last for a few days

Whoever you set the message to is as responsive as Comcast as a whole. I haven’t heard from them. Now it’s raining so my service keeps going out. 

Expert

Re: Repairs only last for a few days

I'm on it...I've escalated again and I've reached out to the team via another method. Sorry for the delayed response. Smiley Sad


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Repairs only last for a few days

Thanks for re-escalating this nerdburg!

 

Hi Ricardbob. We truly apologize for the delay in getting to you. I can assist with getting your services repaired. It sounds like there is something at you premise that is going to need to be repaired or replaced, that is cause signal degradation. We more than likely, will need to schedule a technician visit to evaluate your service issues. I'd like to start with checking your modem and node/plant area diagnostics. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 


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