Community Forum

Removing email and phone number from an account

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Removing email and phone number from an account

So last weekend I set up  an account to get Xfinity. Well some how my request didn't go through. So now I have an account that I can't access with my email address and phone number on it and I want to put that info on my working account. Everytime I put my username and password into the not working account I get an error.

Expert

Re: Removing email and phone number from an account

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not an employee.
Official Employee

Re: Removing email and phone number from an account

 

Hello MrsRoxann1, I can assist you with getting access to your online account. Can you please send me a private message with your full name, username, account number, and street address? To send me a private message click on my name (ComcastAmir) and then "private message me". 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!