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Removing an old account.

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Regular Visitor

Removing an old account.

Greetings,
I have two addresses associated with my account and need the old account removed.

When I call customer service they say they only see/have my current address, but doing anything within the app like making a payment, it applies it to the old address which then requires weeks of phone calls, past due bills, and late fees to get fixed.
Please advise.
Regular Visitor

Re: Removing an address

Beuller? Anyone? My accounts were linked by an employee here on the forums after the last major update to the app a year or so ago.

I really need help from another employee to get it removed as the app and website don't give you that option anymore.
Official Employee

Re: Removing an address

 

Hello Datbeme, I can assist you with getting an old addressed removed from online. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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