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I recently exchanged our old gateway for an updated xFi compatible dual band model. However, the returned gateway still appears on outr account with an 'unconnected' status.
I cannot find any way to remove this device. Can a Comcast employee please provide any guidance or a solution?
Hello schacht_w. I can assist with getting the returned gateway removed from your account. Please send me a private message and include your full name, service address, and account number so I can assist you.