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Remove old/returned gateway from account

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Remove old/returned gateway from account

I recently exchanged our old gateway for an updated xFi compatible dual band model. However, the returned gateway still appears on outr account with an 'unconnected' status.


I cannot find any way to remove this device.  Can a Comcast employee please provide any guidance or a solution?



Official Employee

Re: Remove old/returned gateway from account

Hello schacht_w. I can assist with getting the returned gateway removed from your account. Please send me a private message and include your full name, service address, and account number so I can assist you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: Remove old/returned gateway from account

Removed personal info