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Remove old equipment from our account

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Remove old equipment from our account

How do we get returned and old equipment from our account?


I returned dvr and an old smaller box to comcast.  The smaller box no longer shows on our account but the old dvr does.

We also have two modems showing on our account.  I don't see anywhere on the site where I can remove.


Please advise.

Official Employee

Re: Remove old equipment from our account

ComcastShane is awaiting information from you in your previous thread
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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Re: Remove old equipment from our account

Thank you. For some reason I didn't see the reply