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Remove Unauthorized Hard Inquiry From My Credit Report

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Remove Unauthorized Hard Inquiry From My Credit Report

The last two times I have signed up for Comcast services I was reassured that I would not have a hard inquiry pull on my credit report. The first time I was told they don’t do hard pulls, sure enough it’s on my report as a hard inquiry. The second time I offered to pay a deposit in lieu to a pull however the rep told me it wasn’t nessisary due to my long history with the company. Sure enough there’s a second hard inquiry on my report. I never gave appoval to run my credit either time the inquiries were made and was grossly misled by sales reps both times. I use Comcast services during times I reside in the country, however will next time be seeking a different provider unless this matter can be professionally resolved. Additionally, I was also told I would have the sports package complimentary on my account for my repeated loayalty, in turn that was never given.
Official Employee

Re: Remove Unauthorized Hard Inquiry From My Credit Report

Hi KLark11, I can help review this on my side for you.   Please send me a private message with your account information (your name, address and account number). 

 

Thank you


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Remove Unauthorized Hard Inquiry From My Credit Report

Hi KLark11, thank you for working with me through private message and glad I could help get this resolved for you.

 

Thank you


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!