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Remove Old Modem from Account

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Remove Old Modem from Account

It is registering my modem as an old modem, so I am not able to connect to the internet using this new modem for that reason (I am assuming because the MAC addresses are conflicting?). Could support remove the modem off my account so I can fix the issue? Thanks.

Official Employee

Re: Remove Old Modem from Account

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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